Who can register?
In Leadmee, any person or company can register.
What do I need to register?
How can I recover my username?
In the login menu, click on “Forgot your username?”.
How can I recover my password?
Do I have to pay to use Leadmee?
No, the app is free to download, browse, post ads, bid, or book and manage a shipment.
POSTING AN AD…
Who can post an ad?
How much does it cost to publish an ad in Leadmee?
What kind of payment method can I use?
Payment methods are agreed between the advertirser and the shipper/courier. Leadmee only acts as a mediator for the transaction.
Can I modify a posted ad?
No. Since this is a bidding system, an ad cannot be modified once posted. However, you can post a new one and relate it to a cancelled or expired ad; this way, users who showed interest or bidded on your previous ad can find the new one.
If my ad expires, how can I post it again?
When an ad expires, a field is enabled in which you can renew the dates of the same ad.
What is a Related Ad?
It is an ad that has been cancelled or has expired, and the advertiser is trying to restart the process in a new on. This way, users who showed interest or bidded on the previous ad can find the new one.
What information do I have to submit in order to post an ad?
It is recommended to be as detailed as possible on the information you submit, so the bidding process can be more accurate. If the item you are shipping has any special feature or characteristic, we recommend that you include this information in the commentary section.
Is it necessary to attach a photo when posting ads?
How should I enter my address?
Will my address be disclosed to others in the ad?
Will my phone number be disclosed to others in the ad?
No, your phone number remains hidden until you accept a bid. From then, the person who won the bid will be able to check the phone number.
What sort of information should I fill out for my shipment?
Anything that you consider relevant.
Closing date for bidding?
It is the date (deadline) for the bidding to close.
Pick-up from? / Pick-up to?
Delivery from? / Delivery to?
What is a "Related Ad"?
When an ad has been cancelled or has expired, it cannot be posted again. However, you can create a new ad related to the previous one; this way, users who showed interest or placed a bid before, can find the new one.
What bid should I accept?
BIDDING ON ADS…
Who can bid on ads?
How many bids can I make as a shipper/courier?
You can enter as many bids as you deem appropiate during the established period. Once it ends, the person who posted the ad (the advertiser) chooses a shipper/courier at their discretion, based on the criteria specified in the bid: price, delivery period, conditions…
How can I get in touch with the advertiser?
Do I have to pay any fee or commission to bid?
Do I have to pay any fee or commission to deliver a shipment?
Does Leadmee manage charges for shipment?
Pick-up from? / Pick-up to?
Deliver from? / Deliver to?
What should I write in the "Commentary" field when bidding?
What should I write in the "Terms and Conditions" field when bidding?
Is it mandatory to fill up pick-up and delivery notes?
No, but it is recommended.
What is the "Delivery Note" for?
What is the "Shipper's/Courier's Pick-Up Note" for?
To leave a record of the item’s conditions at time of pick-up.
What is the "Shipper's/Courier's Delivery Note" for?
RATING OTHER USERS…
Why should I rate other users?
When can I rate other users?
AXA GUARANTEED DELIVERY INSURANCE…
What is AXA's Basic Guaranteed Delivery Insurance?
How much does AXA's Basic Guaranteed Delivery Insurance cost?
What happens if a package is not delivered?
Who has the right to claim the Basic Guaranteed Delivery Insurance?
What is the "Upgrade or Complementary" Insurance?
Who can buy the "Upgrade or Complementary" Insurance?
How much does the "Upgrade or Complementary" Guaranteed Delivery Insurance costs?
Which countries are included in the Guaranteed Delivery Insurance?
How do I notify the non-arrival of merchandise/goods?
In order to report non-arrival of merchandise and/or goods, and claim your compensation, send an email to [email protected] with your request.
What kind of documents should I submit in order to claim my compensation due to non-arrival?
How can I request more information?
For any further request or inquiry, contact us at [email protected]